Legal
Clear answers for bookings, property rules, and support before, during, and after your stay.
Last updated: 30/09/2026
The booking, in plain English
Dates can change until the stay is formally confirmed.
Share your dates and who is travelling.
Availability and property rules are confirmed with the host.
A stay is confirmed after full payment and Freedo confirmation.
Freedo Stays helps guests discover and book homestays and other stays that feel trustworthy, well-run, and worth sharing. We connect guests with hosts and help make the booking process clear from discovery to stay confirmation.
A booking is confirmed only after the full amount has been successfully paid and Freedo Stays issues a confirmation. A request, enquiry, or payment attempt alone does not reserve the stay.
Dates are not normally held until payment is received and the booking is confirmed. Availability can change while an enquiry or payment is pending.
The booking includes only the accommodation, meals, amenities, or activities clearly shown as included in the confirmed booking. Anything extra is separate.
Yes, where the host offers them. Extra meals, beds, activities, laundry, or services may be available for an additional charge and are usually paid directly to the host.
You can request a change, but it depends on availability and host approval. If the new dates cost more, the difference must be paid before confirmation.
The standard policy depends on the listing and the date. Some stays may have stricter terms, especially for special dates, peak season, or discounted rates. Any different policy must be clearly shown before payment.
Please inform the host and Freedo Stays as soon as possible. If a property is materially different from what was confirmed, a major amenity is missing, or the stay is not as described, we can review the issue and help with next steps.
These rules vary by property. Please check the listing, property rules, and host communication before making a booking. Additional guests or visitors may require approval and may attract extra charges.
Report it to the host promptly so they can address it. Temporary issues may be managed directly, while serious problems are reviewed in context and may qualify for support depending on the circumstances.
You can reach Freedo Stays through the support channels shown on the platform, including email or WhatsApp, and include your booking reference and the mobile number or email used for the booking.